Faq's
We accept major credit cards (Visa, MasterCard, American Express), debit cards, and digital wallets (e.g., PayPal, Apple Pay). Additional local payment methods may also be available depending on your region. Q
We offer standard and express shipping. Standard usually takes 3-7 business days within India, and longer for international orders. Express shipping is faster but comes with higher costs. Shipping times may vary based on product availability, destination, customs (for international shipments) and any regional restrictions.
Yes — once your order is shipped, you’ll receive a confirmation email with a tracking number and link so you can monitor delivery progress.
We accept returns/exchanges within [insert number] days of delivery. Items must be unused, in original packaging, and all tags intact. To initiate a return/exchange, please contact us via [support email/portal] with your order number and reason. Shipping charges for returns may apply, depending on the reason (e.g., defective vs changed mind).
: If your item arrives damaged, defective or incorrect, please notify us within [insert-timeframe] hours of delivery with photos of the issue. We will arrange a replacement or refund as appropriate, and cover to-and-fro shipping if it’s our error.
Yes, we ship to many countries outside India. International shipping times will vary and may incur customs duties or import taxes, which are the responsibility of the buyer. Please check local regulations.
For domestic orders (India), applicable GST is included in the price. For international orders, import duties, taxes or customs clearance fees might apply once the shipment reaches your country — these are borne by the recipient unless noted otherwise.
If you need to cancel or change your order, please contact us as soon as possible. If the item has not yet been shipped, we’ll do our best to accommodate. Once shipped, you may need to go through the return process once you receive the item.
We provide product size guides (where applicable) for clothing/footwear — please consult them before purchasing. Product colours may vary slightly from what you see on your screen due to differences in display settings.
We are committed to safeguarding your personal data. We use secure payment gateways, SSL encryption on our site, and adhere to our Privacy Policy. We don’t sell your data to third parties without your consent.
Yes — we offer gift-wrapping (for an additional fee or free, depending on promotion) and can include a personalised note on request. Please select the “Gift Option” at checkout and enter the message.
Refunds for eligible returns are processed within [insert number] days after we receive and inspect your return. Refunds are issued to your original payment method. Please note it may take additional time for your bank or card issuer to post the refund.
If a product you ordered becomes unavailable after purchase, we will notify you immediately and offer you: (a) a replacement product, (b) the option to wait for restock, or (c) a full refund.
You can reach our support team via email at [[email protected]],have chat on the website, or WhatsApp at [+91 8143 86 8769]. Our support hours are [Monday to Friday / 10am to 6pm].